Refund Policy

1. We do not issue refunds

Subscription fees are billed in advance for each billing period and are non-refundable. This applies to monthly and yearly plans, to every plan change, and to any period that has already started — whether or not you used the service during it.

Costs are incurred the moment a subscription begins: AI visibility scans run on schedule against paid model APIs, articles are generated and published, and third-party SEO data is bought per request. That work cannot be returned to us, so we do not return the payment for it.

There is no refund request form and no refund mailbox. If something has gone wrong, write to us and we will fix the problem itself — see section 7.

Our Growth Guarantee is not a refund either. If your 6th paid month doesn't bring at least 30% more clicks from Google than the 28 days before you launched, and at least 20 more, your next 6 months cost $0. Those months are a service credit with no cash value, and the conditions are in our Terms of Service.

2. The 3-day trial is how you try us

Because there are no refunds, we made the trial the place where you decide. New customers start the All in One plan for $1, with the full plan for one website for 3 days. Cancel in Billing before the trial ends and the plan's price is never charged — the $1 is all you pay.

Use those days. Run the audit, watch the tracked prompts, read the first article. The full conditions are in our 3-Day Trial Terms.

3. Cancelling

You can cancel from Manage Subscription in your account. During the first 2 hours of the $1 trial, that function is unavailable while we analyse your site and research keywords; it opens automatically after that. For a paid plan, cancelling stops the next renewal: your plan stays active and fully usable until the end of the period you have already paid for, and you are not charged again. It does not refund the current period.

When the period ends, AI Visibility tracking and article generation pause, and your data stays in your account to read. While a cancellation is scheduled you will see the date access ends, and you can resume before that date to keep everything running without interruption.

4. Changing plans

For paid plans, you can switch plans from Manage Subscription. Stripe handles the money on a prorated basis:

• Upgrading takes effect immediately. You pay only the prorated difference between the two plans for the days left in your current period, not the full price of the new plan.
• Downgrading takes effect at the end of the current period. You keep your current plan and everything in it until then, and are billed at the lower price from the next period. The difference for the remainder of the current period is not refunded.

The exact amount and the date a change applies are shown before you confirm, and on your Stripe receipt.

5. Credits and metered actions

Backlink placements and some on-demand analyses run on a credit allowance rather than a separate charge. Credits are not money and are never converted back into money.

• Unused credits are never refunded, and they lapse with the period.Your plan's credits are a per-period allowance, like its audits and its articles. What is left at the end of a billing period does not carry into the next one.
• Unless we were the reason you could not spend them.While the Backlinks Exchange is switched on for a project and its site takes part (connected, taking our posts, on an active plan), anything we failed to place carries over in full — you never lose credits because our network could not find you a partner. When the exchange is switched off, or the site is not connected or stopped taking our posts, there is nothing for the credits to buy, and they lapse. We write to you first and show the date in your dashboard.
• Credits you bought as a pack never expire. They were sold on that basis, they stay on your balance, and they are always the last credits to be spent.
• A failed action costs you nothing. If a metered action errors, returns no result, or is blocked upstream, the allowance goes back to your balance automatically, with nothing for you to do.
• A link that disappears buys its credits back for 30 days. If a backlink we placed is taken off the host site within 30 days of going live, the credits return to your balance automatically and we look for a replacement. After that the link has done the work it was bought for, and the credits stay spent.
• An action that completed successfully is delivered, and its credits are spent.

6. EU consumer rights

If you are a consumer in the EU, you keep the statutory 14-day right of withdrawal under the Consumer Rights Directive, and nothing on this page limits it. It applies where the service has not been used and the platform remained functional during the withdrawal window.

By starting to use SeoVision — running scans, generating or publishing articles, requesting keyword, competitor or backlink data — you expressly ask us to begin the service immediately and accept that you lose the withdrawal right for the part of the service already delivered. Mandatory consumer rights in your own country are likewise unaffected.

7. Questions

If you have a question about a charge, your plan, your credits or anything else on this page, email support@seovision.io from the address on your account, or use our contact form. Tell us what happened and we will look into it.

Please come to us before opening a card dispute with your bank. A dispute takes weeks, locks the payment while your bank investigates with Stripe, and may suspend your account for the duration — whereas a question by email usually gets an answer the same day.

8. Changes

We may update this policy; the “last updated” date above reflects the current version. Your statutory consumer rights are not affected by this policy.

9. Contact

ENVOXE INC, 800 SE 4th Ave, Hallandale Beach, FL 33009, United States.
Email: support@seovision.io — or use our contact form.