Refund Policy

1. General rule

Subscription fees are billed in advance for each billing period and are generally non-refundable. Costs are incurred as soon as a subscription begins — AI visibility scans run daily against paid model APIs, articles are generated and published, and third-party SEO data is purchased per request — so we do not, as a rule, refund usage that has already happened.

The sections below describe the specific circumstances in which we do issue a refund.

2. When refunds apply

We will refund eligible charges in the following cases:

• Technical outages of 48+ hours. A continuous service outage attributable to SeoVision, lasting more than 48 hours, that prevents you from accessing or using the platform.
• Verified billing errors. Duplicate charges, charges after a confirmed cancellation, or amounts that do not match your active plan.
• Unauthorised or fraudulent charges. Charges to your card that you did not authorise, verified through standard payment-provider procedures.
• Complete platform failure. No AI visibility scan completed and no article was generated during your subscription period because of a failure on our end.

3. Money-back guarantee

New customers are additionally covered by our money-back guarantee if the platform fails to do its job during the first 14 days of their first paid subscription. The guarantee no longer applies once an AI visibility scan has completed or an article has been generated for you, regardless of whether that article was published.

4. EU consumer rights

Customers in the EU retain their statutory 14-day withdrawal right under the Consumer Rights Directive. This right applies where the service has not been used and the platform remained functional during the withdrawal window. By starting to use SeoVision — running scans, generating or publishing articles, requesting keyword, competitor or backlink data — you expressly request that we begin the service immediately and acknowledge that you lose the withdrawal right for the portion of the service already consumed. Nothing in this policy limits mandatory consumer rights in your country.

5. How to request a refund

Email support@seovision.io from the address on your account, with the subject line “Refund Request”, including:

• The email address on the account.
• Your invoice or receipt number from Stripe.
• A clear explanation of the reason for the request.
• Any supporting documentation — screenshots, error messages, transaction IDs.

6. Timeline

• Acknowledgement: within 1 business day.
• Review and decision: 5–7 business days.
• Processing once approved: 5–10 business days back to the original payment method. How quickly the money then appears depends on your bank or card issuer.

7. Prorated refunds

Where a partial refund is approved, the amount is calculated on a per-day basis from the date of the request through the end of the paid period, and returned to the original payment method.

Discounted yearly plans are treated differently. Yearly plans are priced 20% below the monthly rate on the basis that you commit to the full term. If we approve a partial refund on a yearly plan, we may first deduct the service already used at the standard, non-discounted monthly rate that applied at the time of purchase, plus any non-refundable usage already incurred, and refund only the remaining balance, if any.

8. Changing plans (upgrades & downgrades)

You can switch plans at any time from Manage Subscription. Charges are handled by our payment processor (Stripe) on a prorated basis:

• Upgrading to a higher plan takes effect immediately. You are charged only the prorated difference between the two plans for the days remaining in your current billing period — not the full price of the new plan. Your next renewal is then at the new plan's standard price.
• Downgrading to a lower plan takes effect at the end of the current period. You keep your current (higher) plan and everything it includes until then, and from the next period you are billed at the lower plan's price. We do not refund the difference for the remainder of the current period on a downgrade.

The exact prorated amount and the date any change applies are always shown before you confirm, and on your Stripe receipt.

9. Metered add-ons & credits

Some features run on a metered allowance — for example, Backlinks Exchange credits or on-demand analyses that call a paid third-party API. Our system is built so you are not charged for work that does not deliver:

• If a metered action errors, returns no result, or is blocked upstream, the allowance is refunded automatically — no action needed.
• An action that completes successfully is considered delivered and is not separately refundable, because the underlying cost has already been incurred.

If you believe a successful action was charged in error, contact us and we will review it.

Backlinks Exchange credits that were never spent at all are covered separately — see section 10.

10. Unused Backlinks Exchange credits

Backlink placements are paid for with credits. If we cannot find suitable sites in our network for your niche, those credits simply stay unspent — and you have two options.

By default, unused credits roll over.Credits never expire: whatever is left stays in your balance and is added to the allowance of your next billing period, for as long as your subscription is active. Each period’s allowance is granted at the start of that period, on your own renewal date.

If you would rather have the money back, we refund them. Tell us before the end of your billing period and we will count the credits remaining at that point and convert them into a refund, instead of carrying them forward. This is a genuine exception to the general rule above: unspent credits represent work we have not delivered.

How the amount is worked out.We do not price credits one by one. At the end of the period we compare the number of placements your plan should have supported against the number we actually delivered, and refund in proportion to the shortfall — measured against what you actually paid, including any one-off credit packs bought for that period. Every unspent credit counts toward that shortfall, including the daily allowance and credits earned by hosting other members’ links: what we are refunding is undelivered placements, not the credits themselves.

Because the calculation depends on your plan, the period in question and what the network delivered, we work the figure out per request rather than publishing a fixed per-link rate. Ask and we will show you the numbers we used.

Plans whose backlink access is the free daily allowance are not covered. On those plans no part of the price buys backlink capacity, so there is nothing to refund — unused credits still roll over and stay usable as normal.

Credits already spent on a placement are not covered here. If a link we placed later disappears from the host site, its credits are returned to your balance automatically — see section 9.

11. Cancellation

You can cancel your subscription at any time — from Manage Subscription in your account, or by emailing support@seovision.io. Cancellation stops the next renewal: your plan stays active and fully usable until the end of the current paid period, and you are not charged again. Cancelling does not by itself refund the current period — refunds are governed by the sections above. When the period ends, AI Visibility tracking and article generation/publishing pause and your existing data stays available to read — you can reactivate any time.

Changed your mind? While a cancellation is scheduled you will see a notice on Manage Subscription showing the date access ends. You can resume the subscription (or switch to a new plan) any time before that date to keep everything running with no interruption.

12. Exclusions

Refunds are not issued for:

• Dissatisfaction with the quality of generated content.
• SEO or AI-visibility outcomes — rankings, traffic, citations or conversions — not meeting expectations.
• Unused service periods after a renewal has already processed.
• Failure to cancel before a renewal date.
• Accounts in violation of our Terms of Service.

13. Disputes & chargebacks

If you see a charge you do not recognise or believe is incorrect, please contact us first at support@seovision.io. We can almost always resolve it quickly, including issuing any refund you are due under this policy. Opening a card dispute (chargeback) with your bank before contacting us may result in your account being suspended while the dispute is investigated with our payment processor; we are glad to provide records of the charge and the service delivered.

14. Changes

We may update this policy; the “last updated” date above reflects the current version. Your statutory consumer rights are not affected by this policy.

15. Contact

ENVOXE INC, 800 SE 4th Ave, Hallandale Beach, FL 33009, United States.
Email: support@seovision.io — or use our contact form.