Money-Back Guarantee

1. Duration

You have 14 days from the date of your first paid charge to request a refund under this guarantee. If you started on a free trial, the 14 days run from the first charge after the trial — not from the day the trial began.

2. Who is eligible

The guarantee covers:

• First-time Seovision subscribers.
• Any paid plan — Basic, Pro or Advanced, billed monthly or yearly.
• Both individual and business accounts.
• Customers worldwide, in all supported regions.

The guarantee does not cover:

• Returning customers or reactivated accounts.
• Accounts that have previously received a refund under this guarantee.
• Accounts where the platform did its work during the 14-day window — an AI visibility scan completed, or an article was generated.
• Accounts that published platform-generated content during the 14-day window.
• Dissatisfaction with the quality of generated content.
• SEO or AI-visibility outcomes — rankings, traffic, citations or conversions — not meeting expectations.
• Accounts found in violation of our Terms of Service.
• Requests submitted more than 14 days after the first paid charge.

Running a free audit on our website does not affect your eligibility — the audit is free and runs before you pay, so it is never counted as work delivered under your subscription.

3. How to claim

Email support@seovision.io with the subject line “Money-Back Guarantee Request”, including:

• The email address on the account.
• Your subscription date.
• A brief explanation (optional, but it helps us fix what went wrong).

We verify eligibility within 1 business day. Approved refunds are processed within 5–10 business days back to the original payment method; how quickly the money appears after that depends on your bank or card issuer.

4. What this covers

This guarantee is intended to cover platform failure, not buyer's remorse. We will deny refund requests where:

• An AI visibility scan completed for your project.
• An article was generated for you.
• Content was published to a connected site.
• The request reflects a change of mind or a satisfaction concern, not a platform fault.
• We detect abuse patterns across multiple accounts.

If the platform did run but something specific went wrong for you, contact us anyway — outages, billing errors and unauthorised charges are covered separately under our Refund Policy. For dissatisfaction-based concerns within the EU, see the EU consumer rights section of that policy.

5. Discounted yearly plans

Yearly plans are discounted (20% off the monthly price) on the basis that you commit to the full subscription term. If we approve a partial refund on a discounted plan, the refund is not necessarily calculated by dividing the discounted price evenly across the subscription period.

Instead, we may first deduct the value of the service already used at the standard, non-discounted monthly rate that applied at the time of purchase, plus any non-refundable usage already incurred, and refund only the remaining balance, if any.

6. After a refund

When a refund is issued under this guarantee:

• Your subscription is cancelled immediately.
• The guarantee is used up. The account is no longer eligible to claim it on any future subscription.
• Any discount is forfeited. Discount, promotional or sale pricing applied to the refunded subscription is void. If your plan was discounted, the refund amount is calculated as described in section 5.
• Discounts do not carry over. If you resubscribe later, standard pricing applies; we reserve the right to withhold the original promotional pricing from any future subscription.

Your project data stays readable after cancellation, exactly as described in our Refund Policy.

7. Contact

ENVOXE INC, 800 SE 4th Ave, Hallandale Beach, FL 33009, United States.
Email: support@seovision.io — or use our contact form.